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Post by Frank Black on Jul 28, 2007 9:06:25 GMT -5
We are trying to cancel AOL and are completely unable to get ahold of any human being despite giving the idiot automated system every piece of information we own including our genetic code. How is a company such as this able to remain in business? Particularly after the debacle: consumerist.com/consumer/aol/the-best-thing-we-have-ever-posted-reader-tries-to-cancel-aol-180392.phpWe literally cannot stop sending them $25/month. Quite a business model, sucker people in initially and then make it impossible to for people to stop sending you money. Any ideas? |
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EasyEd
Platinum Hoya (over 5000 posts)
Posts: 7,272
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Post by EasyEd on Jul 28, 2007 9:49:12 GMT -5
Call Ted Leonsis, GU grad.
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Filo
Diamond Hoya (over 2500 posts)
Posts: 3,920
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Post by Filo on Jul 29, 2007 20:28:38 GMT -5
Can't you just call up / write to your credit card co. (assuming the fee is being automatically charged to a card) and dispute the charge (and tell them to disallow any future charges by AOL)?
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vcjack
Diamond Hoya (over 2500 posts)
Posts: 3,875
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Post by vcjack on Jul 29, 2007 20:33:54 GMT -5
I just heard somewhere that there is a big scandal at AOL that they rate their salespeople on how many accounts they retain because they have lost something like over 50% of all of their accounts over the last few years.
There are lots of people in your situation and this will not end pretty for the company
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DFW HOYA
Platinum Hoya (over 5000 posts)
Posts: 5,852
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Post by DFW HOYA on Jul 29, 2007 21:46:15 GMT -5
Best advice is to dispute the charge, ask the credit card issue to cut it off at once and notify the credit card company not to accept any moves by AOL to reactivate the auto-debit.
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Boz
Blue & Gray (over 10,000 posts)
123 Fireballs!
Posts: 10,355
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Post by Boz on Jul 30, 2007 11:40:29 GMT -5
No exaggeration, it took me about 2 hours on the phone to cancel my AOL subscription a couple years back.
I was extremely polite for roughly the first 90 minutes of it. Then I just started yelling at them until they didn't want to talk to me anymore and did what I asked. At one point, I actually asked the rep, "Is this really how you wanted your life to turn out?" I don't think he liked me all that much after that. Subsequently, I got my cancellation number pretty quickly.
I went through a similar process with Vonage though, so I don't think it's exclusive to AOL.
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